ORDERING DETAILS
On this page, you can find additional information needed to order your product. You will find descriptions of the different archival surfaces available in order to achieve the highest quality of your fine art prints.
Shipping Information
Shipping:
We use either the US Postal Service Priority Mail, UPS, or FedEx depending on your shipping selection / package details.
USPS Priority Mail can take 1 - 3 business days.
UPS / FedEx can take 1 - 4 business days
It is possible to request expedited shipping for an additional charge.
Turnaround Time:
The following information is based upon receiving your order by noon CST.
Paper Prints: 1-3 business days to complete before shipping.
Canvas: 4-5 business days to complete before shipping.
Metal Prints: 4-5 business days to complete before shipping.
Scanning/Proofing: 5-10 business days to complete. Proofs are not mailed unless requested. Depending on our current volume, turnaround time may be extended.
Rush Orders: If you need a print sooner than our normal turnaround time, your order will be subject to a rush fee of $50 - $100 depending upon the size of your order and our workload. We will notify you of any rush fee before proceeding with your order.
Paper Information
Somerset Velvet is our most popular watercolor paper. It provides softer shadow details than Elegance but still produces rich colors.
Bamboo by Hahnemuhle is a good alternative to traditional cotton rag papers. It still has all of the archival qualities of cotton but it also provides the added benefit of being earth-friendly. Besides, it’s just plain different.
Metal Information
HD Aluminum prints by ChromaLuxe
Modern, sleek, with awe-inspiring colors. ChromaLuxe HD Dye-Sublimation Aluminum prints are the perfect choice to make your image pop, and leave people breathless.
The Dye-Sublimation process is far superior to printing directly on to metal. Your image is permanently fused to the metal through high pressure and heat. This creates an ultra long lasting print with a wide color gamut.
Returns and Replacements
We will replace your print free of charge if there is any defect in the paper or if it has been damaged during shipping. We are not responsible for any problems related to the quality of the image provided to us (i.e. dust, fingerprints, resolution, etc). If for any reason there is a problem with the print that you feel is our fault, please contact us first. We will then ask you to return the defective or damaged print before replacing.
If a print is color critical, we suggest that you consider our proofing options. We print our proofs on the same paper you have selected for your order. We mail them to you and do not print the final order until we have your approval. Because of variations in monitors and their calibration, an image file may not print the way you expect it to. We guarantee that your final print will match the proof.
If the piece was damaged during shipment, please call or email us as soon as possible. We will notify the carrier who will arrange to pick up the damaged item. Shipping carriers generally ask that you leave the item out along with the shipping box and all packing materials. We will give you the date that the package will be picked up - typically the next day. You needn't be home for that pickup. We will reprint your order and email you a new tracking number.
Tracking numbers will be automatically emailed once your order has shipped.
Canvas Information
Standard Canvas is our most popular canvas. Every canvas print that we produce is sprayed with a protective coating that helps to seal and protect your print from harmful ultraviolet light and handling.
Chromata Canvas has a more natural base color. Every canvas print that we produce is sprayed with a protective coating that helps to seal and protect your print from harmful ultraviolet light and handling.
Proofing
Proofing is highly recommended when you want to make sure that your submitted images will look their best as final prints. It is also recommended when you are ordering a large quantity of prints.
Proofs are printed on the canvas/paper that you ordered and then are mailed to you via first class.
Proofing is a one time fee charged on a per image basis.
Single Proof: $10.50
We take your original image and print a small, approx. 4" x 5" image as well as a 2.5" x 5" detail at full size.
